Terms of Service
Please read these terms carefully before using our travel services.
Agreement to Terms
By accessing or using the services of AXIO Travels & Tours, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services. These terms apply to all visitors, users, and customers of our travel services.
Booking & Reservations
When making a booking with us, you agree to the following:
- All information provided must be accurate and complete
- You must be at least 18 years old to make a booking
- Bookings are subject to availability and confirmation
- Prices are subject to change until booking is confirmed
- You are responsible for ensuring all travelers have valid travel documents
Payment Terms
Deposit Requirements
A deposit may be required at the time of booking to secure your reservation. The deposit amount varies based on the service and will be communicated at the time of booking.
Full Payment
Full payment is typically required before the departure date. Specific payment deadlines will be provided in your booking confirmation.
Payment Methods
We accept various payment methods including bank transfers, cash payments, and other approved methods. Details will be provided upon booking.
Cancellation & Refund Policy
Cancellation policies vary depending on the type of service booked:
- Flights: Subject to airline cancellation policies and fees
- Hotels: Subject to hotel cancellation policies
- Umrah Packages: Specific terms apply based on package type and timing
- Visa Services: Government fees are generally non-refundable
Please contact us directly to understand the specific cancellation terms for your booking before making any changes.
Limitation of Liability
AXIO Travels & Tours acts as an intermediary between you and travel service providers (airlines, hotels, etc.). We are not liable for:
- Acts, errors, or omissions of any travel service providers
- Flight delays, cancellations, or changes by airlines
- Personal injury, property damage, or loss during travel
- Events beyond our control (natural disasters, political unrest, etc.)
- Visa rejection by government authorities
Traveler Responsibilities
- Ensure valid passports with adequate validity (typically 6 months)
- Obtain necessary visas and travel documents
- Comply with health and vaccination requirements
- Arrive at airports/departure points on time
- Obtain appropriate travel insurance
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
Contact Us
For questions about these Terms of Service, please contact us:
AXIO Travels & Tours
Email: info@axiotravelsntours.com
Phone: +92 537 512 710
Last Updated: December 2024